As you know, Hurricane Sandy has had a very significant impact in the NorthEastern United States. New Jersey where our corporate offices are located was hit the hardest. Number of lives have been disrupted and people are without power and water and in a number of cases homes.
Palace Tours office was also impacted with the hurricane. Luckily all the team members are safe.
The Offices are out of power and there is no ETA on recovery. Our servers which host the primary sites for Palace Tours were also impacted due to lack of power and internet connectivity. Once again, as luck would have it, our disaster recovery plan worked the best it could. We have moved the servers and have atleast been able to bring back the primary PalaceTours.com site and our online booking process should be working now.
Phones have been rerouted over the past few days but even the backup phones suffered outages at the phone company level. We expect that we will be able to answer phones promptly and properly starting November 1, 2012 and will have minimal staff trying to work as we recover. We are working out of a makeshift office at this time.
The devastation around us is heartbreaking. We are thankful that no one in our families was hurt but a number of people need help around where we are located.
Palace Tours is committed to the community and we will be doing our share to help. For all reservations done between November 1, 2012 and November 14, 2012 we will be donating 1% of the REVENUE split between the Montgomery Township Emergency Medical Services (where our offices are located) and the American Red Cross. Upon request of the guests booking during this time, we will also be able to provide a certificate of donation for your taxes (if applicable since these are US charity organizations).
These include reservations on ALL our tours and luxury trains in India and Spain and South Africa (including the Palace on Wheels, Royal Rajasthan on Wheels, Maharajas Express, Golden Chariot and Deccan Odyssey. Our train portfolio in Spain includes El Transcantabrico Clasico, El Transcantabrico Gran Lujo, Al Andalus Express and El Expreso de la Robla. The offer is also applicable for Rovos Rail and the Blue Train reservations in South Africa.
This offer also includes reservations for PARADORS – the state owned heritage properties in Spain.
You can book online or call us and we will be happy to make the reservations for you.
It is a possiblity that you may still experience less than perfect phone support but we will try our best. You can always email us if you have any questions or have trouble using our online reservations system or getting through our phones. We can be reached at firstname.lastname@example.org
President, Palace Tours